Support and FAQ
Contact us
Write to support@aloggers.com, or from the app:
- iPhone and iPad: Settings → About → Contact developer. The email has the app's log files attached, which helps with a bug.
- Mac: ••• → About → Contact author.
Something reads wrong in your language? Use Report a translation issue on the translations note after What's New, or write to the same address.
Your data
Your sessions and tasks are stored on your device, and in your iCloud if iCloud Sync is on. On the Mac, ••• → About → Show data folder in Finder opens the folder they are in. To keep a copy in a spreadsheet, use CSV Export.
Questions
Why is there no Pause button?
Pause is off at first. Turn on Pause in Settings: General on the Mac, Behavior on iPhone.
Why didn't I get a long break?
A long break comes after Cycle length focus sessions completed in a row today. A focus session stopped or skipped before its end starts the count again, and so does midnight. See Long breaks.
The time shows 00:00 and keeps counting
The session's time is up, and the timer waits for you to start the next one: the time after the end is counted with the session. Start the break, or the next focus session. See The Timer.
Why is a session Skipped?
A focus session that ends before its full length, with Stop or Skip, is saved as Skipped. It doesn't count toward the daily goal or the long break. See Completed, skipped and breaks.
I don't get notifications on the Mac
The Mac's notices come from Pomodorome itself, so it must be running: look for the time in the menu bar. Then check Settings → Notifications → Notification: with None you only hear the sound.
I don't get notifications on iPhone
Check the iPhone's Settings → Notifications → Pomodoro Me. While Pomodorome is open, its notifications don't show: the timer is in front of you.
How do I delete a session?
In Statistics → History, long-press it (iPhone) or right-click it (Mac), and pick Delete.
Is there an Apple Watch app?
No. Pomodorome is for the Mac, iPhone and iPad.